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Knowledge Bases
“Make It Great. Make It Brilliant.” – The Innovation Journey with Helen Murdoch

Innovation is not always what people expect it to be, with many treating it as a single event with success on the first attempt. Helen Murdoch knows it is something else entirely: a process of iteration and not giving up.  Helen Murdoch is CEO of DoughPro, a financial well-being platform built for young people and those at the start… Read more »

Component Tech
Outcome First: How to Find the Right Wealth Management Tools

Choosing the right wealth management tools is one of the most consequential platform decisions a firm can make – and one of the most commonly made in the wrong order. To move ahead, it’s not just about buying better tools – it’s about asking the right questions.  Technology vendor spend is often the single largest line in an IT budget, yet CIOs rarely devote the same rigor, governance and leadership… Read more »

Knowledge Bases
“The Shift Is Tectonic.” – The AI Inflection Point with Lisa Salvi

AI adoption in wealth management has reached an inflection point – and many firms still underestimate the speed of change.  Lisa Salvi is Managing Director, Business Consulting & Education at Charles Schwab, which supports more than 16,000 independent RIAs representing over $5 trillion in assets. Her team helps advisory firms design their growth strategies, technology stacks, and operating models for… Read more »

Knowledge Bases
Front Office AI: How to Communicate Alternative Investments at Scale – and Build Investor Confidence

AI in the front office is where the next wave of competitive distance gets built – and the firms that use AI to differentiate at the point of advice will be the ones to take the lead.  Most investment firms are chasing the same efficiency gains in the same areas. Process faster. Onboard cheaper. Automate what… Read more »

Component Tech
Compliant by Design: How to Build AI into Your Platform Leveraging Deterministic AI

The firms making real progress with AI are leveraging Deterministic AI and the P.O.D. Framework as part of their architecture from the start.  Many financial platforms have the same conversation when a new AI capability is proposed: the product team wants to launch, the compliance team wants to review and the timeline slips. When regulatory requirements are treated as a final-stage checklist rather than a foundational input, rework is almost… Read more »

Knowledge Bases
“Make It Good. Then AI It.” – Rethinking Advisor Operations with Alex Perovic

Alex Perovic is VP & Head of Business Enablement & Efficiency at RBC, where he has spent 28 years building an expertise no job description had a name for: identifying and eliminating the administrative burden that stops advisors from doing what they were hired to do.  In this episode of Innovation Spotlight, Alex explains why the real AI opportunity in wealth management isn’t about… Read more »

MIND AI
Adapting to Regulatory Changes through Education: Australia’s APRA Case Study

Australia’s retirement income landscape shifted the moment the Australian Prudential Regulatory Authority (APRA) announced the phasing out of bank hybrids – and platforms that don’t respond will find their users looking elsewhere for guidance. For a generation of Australian investors, bank hybrids were the retirement income product of choice: familiar names, exchange-traded and reliable enough to anchor a portfolio in drawdown. APRA’s decision to… Read more »

Advised Client Experiences
How to Build a Client-Centric Approach in Financial Services Without Sacrificing Operational Efficiency

Building a genuine client-centric approach in financial services is one of the industry’s most quoted ambitions – and one of its least solved operational challenges.  Every firm claims to put clients first. The harder question is whether the operating model behind that claim can actually deliver it – across every segment and without burning out the team doing the work.… Read more »

Advised Client Experiences
“Specialize. Partner. Win.” – The Future of Financial Services Infrastructure with Patrick Salis

For most Australians, the first investment was property. That’s changing and the infrastructure catching up to that shift matters more than most people realize.  Patrick Salis is CEO of AUSIEX, a wholesale stockbroking business focused on execution, clearing and settlement across domestic equities, international equities, exchange traded options and bonds. With a long-standing relationship with Communify, AUSIEX sits at the infrastructure layer of… Read more »

Advised Client Experiences
“From Accounts to Households.” – The Evolution of Wealth Advice with Kevin Barr

The role of the financial advisor is expanding – and technology may finally unlock its full value. Kevin Barr spent more than two decades at SEI Investments, most recently serving as CEO of SEI Investment Management. Across a 35-year career in financial services, he has helped shape how investment products, asset management platforms and advisory businesses are… Read more »

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