In early 2026, Communify had the pleasure of bringing together clients, partners and industry leaders at the Faena Forum in Miami Beach for our annual Communify Experience. Over two and a half days of sessions and panels, we converged time and again on one theme: what success looks like in the Intelligence Era.
The Intelligence Era
Our CEO & Chairman, John Wise, has been building financial technology since the 1980s. In Miami, John opened the event, as he often does, with a story. This one reached back to a 1960s British science fiction series called Joe 90, a show about a boy who could download the skills of any expert directly into his mind through a specialized machine. John grew up watching it, and he shared at the beginning of our eventthat the show describes (with more precision than most technical explanations manage) exactly what the advent of Communify and the Intelligence Era is living through: the ability to give any advisor or investor access to expert-level knowledge, consistently and at scale, through intelligent systems.
The Intelligence Era is the third stage in the industry's evolution with technology. The Build or Buy Era of the 1980s and 90s produced firm after firm stacking disconnected systems in a race to keep up. The Visualization Era made data legible – when ‘Digital’ was the goal. In the Intelligence Era, data acts. It surfaces signals, generates stories, produces scores, and guides decisions. John's point to the room was direct: firms that moved too slowly on digital technology could recover. On this shift, the cost of being late is materially higher. Rupert Baron, co-founder of Techno Wealth and one of our panelists, put it plainly: Encyclopedia Britannica's board waited while Encarta arrived on CD-ROM for $100. His conclusion needed no elaboration.
MIND AI: Multi-Source Intelligence Delivery
At the center of everything we demonstrated in Miami is MIND AITM, our Multi-Source Intelligence Delivery framework. MIND is built on a trusted knowledge base drawing from over 4,000 unique data feeds, combining client data and market data into a single verified source of truth. One of our team members tracks the daily insight delivery number closely, the way others follow a stock price. When we launched, it stood at around 2 million insights delivered daily. By the time we gathered in Miami, that number had reached 9.8 million. It keeps climbing, because the more firms lean into intelligence delivery, the more their investors and advisors return looking for more. The outputs span five interconnected layers.
Visualizations
Visualizations are the foundation of financial data engagement, and something our team has poured enormous craft into over many years. From simple charts to interactive portfolio views and advanced technical analysis, our charting and visualization engines process queries in milliseconds, rendering data in ways that meet investors at every level of sophistication. This is where the work started for many of us, and we have not stopped refining it.
Signals
Signals move the experience from passive to proactive. Rather than requiring investors to monitor markets themselves, signals surface relevant events and insights directly, across push notifications, email, in-app alerts and other channels. We deliver signals ranging from straightforward price triggers to sophisticated multi-factor events drawn from our knowledge base. A platform delivering millions of personalized signals daily is doing something no advisor team could replicate manually, and that is the point.
Stories
Stories transform data into narrative. A stock story, a client story, a fund story, and a portfolio story. Each takes up a volume of structured and unstructured data and produces a personalized, readable account of what is happening and why it matters to a specific investor. Stories can be delivered as text summaries, personalized podcasts, videos, or newsletters. The format adapts to the investor. The content adapts to their portfolio, preferences and profile. We think a lot about how humans actually communicate, and stories have always been how we do it best.
Scores
Scores distill complexity into a single actionable number. Micro scores synthesize ownership data, insider activity, valuation, and technical signals for a specific security. Macro scores, produced in partnership with The Economist Intelligence Unit, translate country-level economic data to the security level. Client scores do the same for an individual's overall financial health. The goal is not to replace analysis but to give investors and advisors an honest starting point so they can focus their time on the decisions that require genuine judgment.
Dialogs, Chat and Decisions
Dialogs are structured, deterministic guidance flows that take an investor or advisor from a starting question to a specific, compliant answer. Chat layers generative capability on top, allowing open-ended conversation while routing into deterministic workflows when precision matters. Decisions represent the furthest point on the spectrum: autonomous or semi-autonomous agents that can take action on behalf of an investor, from portfolio construction to trade execution, within defined parameters and with full auditability. These are capabilities our engineering and product teams have worked on for years. Seeing them run live in front of clients is still one of the better moments we have.
Key Sessions from Miami
Better in Baskets
Today's investors expect platforms that are simple and intuitive, and they think of outcomes rather than individual transactions. Will Bailey and Sarah Chuback presented this session, exploring how we support five distinct investor personas, from the transactional beginner building their first watchlist to the advanced operator running options strategies and probabilistic models. Underpinning the demonstrations was the CHIP decision theory framework, a structured lens for how investors make decisions and how platform design can support better ones. Seventy-five percent of investors cite their brokerage research and tools as their primary investment source. Two out of three global investors say access to analytics and portfolio visualization factors into which platform they choose. Platforms that educate and build investor confidence earnand retain clients.
Advanced AI Dialogs
If you do not know where you are going, any road will take you there. Michael Smith and Sarah Chuback used that framing to address one of the most practical problems in wealth management: the absence of a consistent, structured path for investors and advisors alike. A real account opening document from a top-five brokerage was shown on screen, running to over 200,000 words that give the investor almost nothing actionable. Sarah shared that this happened to her personally when she left a job and tried to roll over a retirement account. She found the process so overwhelming she left the money where it was, and the firm lost her assets. Our intelligent dialogs compress that friction into 113 words of personalized, guided interaction. On the advisor side, the problem is consistency: when the same prospect receives four materially different retirement projections from four advisors at the same firm, that is a compliance exposure as much as a client experience failure. Deterministic dialogs deliver consistent, compliant guidance every time.
How to Create Stories and Scores
Scores simplify. Stories explain. Together they give investors and advisors the what and the why. Jennie Wang and Katherine Cote presented this session, demonstrating both in practice. Micro and macro scores were shown synthesizing data across multiple dimensions into a single drillable view. The Money Map, our AI-powered personal financial statement, was introduced as a centerpiece of the advisor workflow: a living document built automatically from a client's uploaded files in seconds, with human approval maintained at each step. Katherine mentioned she still tracks her own finances in Excel and is fairly sure there are mistakes in it. That got a knowing laugh from the room. A process that previously required weeks of manual operations work now takes moments. Client stories draw on the Money Map to holistically score and summarize every aspect of a client's financial life, giving advisors a foundation for a genuinely personalized conversation.
Engaging Clients in the Intelligence Era
The financial platforms that build the most durable client relationships engage clients continuously, not only at the point of transaction. Yaela Shamberg and Will Bailey presented this session, exploring what it means to think and operate like a media company, producing education and insight that keeps clients connected to their financial lives on an ongoing basis. The session covered engagement theory and behavioral science principles including progression, community and appointment-based design, and showed how those principles are built directly into our platform experiences. The observation that brought the room together: clients who understand their finances make better decisions and stay longer. That has always been true. The difference now is that we can deliver that kind of engagement to every client, not just the top tier.
Thank You to Our Panelists
One of the things we value most about the Communify Experience is the quality of the people who give their time to be part of it. The sessions in Miami were enriched by leaders who brought candid, experienced perspectives from across markets and firm types. We are grateful to Kevin Barr, Communify board member and former President of CI Investments; Geoff Lloyd, former CEO of MLC Australia and strategic advisor to Communify in Australia; Rupert Baron, co-founder of TechnoWealth and former CEO of Investment Management at Rathbones; Pam Finelli, Global CEO of Research at Deutsche Bank; Rose Palazzo, Principal for Financial Planning at Edward Jones; Lisa Salvi, Managing Director for Business Consulting and Education at Charles Schwab; Ali Bastani, co-founder and Managing Director of Seven Post; Brian Casey, CEO of Westwood Holdings Group; Padman Perumal, board member and strategic advisor to Americana Partners and Path Stone; Zoe Coutinho, Product Director at the Financial Times; Holly McKay, CEO of Boring Money; and Helen Murdoch, CEO of Dough Pro.
The Intelligence Era Ahead
The conversations in Miami confirmed what we have been building toward for years. The technology is ready. The data infrastructure is in place. Our component-based architecture means firms do not need to rebuild from scratch; they can deploy individual capabilities, validate the return and expand from there. The question for every firm in that room was not whether to move into the Intelligence Era but when and where to start.
The next generation of investors is already expecting a different kind of experience: personalized, continuous and data-rich. The advisors who serve them will need platforms that deliver that at scale without adding operational burden. That is what we are building and what we demonstrated in Miami.
We are proud of the team that put it together and we are looking forward to continuing these conversations with clients and partners as we move through 2026.
